Video Input or Webcam Shows Only Black, Despite Having a Webcam

Here are some methods for troubleshooting:

• Restart your computer.
• Check if you have a built-in webcam that is currently blocked by a physical slider. Some webcams, particulary in All-in-ones, are hidden at the top and you can pop them up by pressing on them.
• Within the application's settings, have it set using the correct webcam for video input.
• You may be inside of remote desktop. You can minimize remote desktop and run zoom on your local computer.

For more information, you can look at our other article for troubleshooting this within Zoom.

https://helpdesk.uww.umass.edu/hc/en-us/articles/360045865092