Support Articles

Outlook Mac App

• Removing/Adding Exchange Accounts in Outlook For Mac

OneDrive

• Sharing Folders with the OneDrive Desktop App to Specific Users
• OneDrive FAQ

Mac OS

• Macbook Pro Intermittently Stops Charging in Catalina 10.15.5+
• Adding a Home Printer in Mac OS

Office 365

• Received an Email "Action Required: Renew..." From Office 365

General

• Wi-Fi Wireless Eduroam not connecting any more
• How To Scan Using Toshiba Printers
• Take Home Work Equipment Form
• Computer's Clock Is Behind
• I Need Help With My WIFI Hotspot
• VPN for International Students

See all 8 articles

VPN (Global Protect)

• VPN keeps trying to connect but doesn't or you receive a "gateway" error

Form Site

• Student Cannot Log In or Forgot Their Password to Formsite
• Can't Login to Form Site as a UWW Advisor

Spire

• Changing Subsidiary Account's Password in Spire
• You See Weird or Strange Characters in SPIRE, HR, ETC.
• Editing Your Information for Peoplefinder

UMass Phones

• Dialing Long Distance with Fax

CPE Custom Apps

• Admissions Emailer Program
• Removing and Adding CPE Key Dates in Outlook

Apple

• MacBook is Not Charging Even Though Charger is Plugged
• You encounter an error updating Microsoft Office Suite for MacOS

Encryption

• Error While Encrypting a Document Using Rights Management Services: No logged in Office Users

Google Chrome

• Google Apps Are Saying "You Do Not Have Access..."
• Everything is Too Small or Too Large in Google Chrome
• Clearing Google Chrome Cache

Outlook Web App

• Creating an Exchange Distribution List in Outlook Web
• Checking Your Outlook Email in Web Browser
• Setting Your Out of Office Message for Outlook In Web Browser
• Changing Your Profile Picture in Microsoft Outlook

Zoom

• Zoom Video is Bugged or Distorted
• Zoom Wants to Upgrade to Newer Version
• Difficulty Signing In to Zoom
• Cannot Hear Anyone During Zoom
• Video Input or Webcam Shows Only Black, Despite Having a Webcam
• Inviting Additional People to Scheduled Meeting in Zoom

See all 10 articles

Windows 10

• How Do I Print From Our Office's Toshiba Printers?
• I Want To Transfer Files From One Computer To Another that I use
• Adding a Home Printer In Windows 10
• Computer Takes a Long Time to Save/Load, or Generally Slow
• Icons and Fonts Look Too Big or Too Small in Windows 10
• Windows 10 Says "license will expire soon"

See all 9 articles

Adobe Creative Cloud Apps

• Set Adobe Creative Cloud Apps to auto-update
• Printing a PowerPoint to Adobe PDF With Speaker Notes Causes Errors
• Blank Form Fields on PDFs in Adobe Acrobat
• Add/Removing Form Fields In Adobe Acrobat
• Fixing Common Accessibility Check Failures in PDFs
• Writing Notes in Adobe Acrobat

Microsoft Word

• Commenting and Marking-Up in Microsoft Word

Box Cloud Storage

• Cleaning Up Your Files and Folders in Box
• Sharing a Box Folder via Link

DocuSign

• Bad Formatting for Uploaded Excel Spreadsheets and Word Documents in Docusign
• Requesting a Signature in DocuSign

Microsoft Teams

• Using Teams to Call/Conference with Other Staff Members in Microsoft Teams
• Collaborating with Files in Microsoft Teams
• Saving Messages in Microsoft Teams
• Using Planner in Microsoft Teams
• Using a Virtual Background in Microsoft Teams
• Screen Sharing in Microsoft Teams

See all 10 articles

Outlook Windows App

• Shared Mailbox FAQ and Configuration
• Scheduling Time For Conference Room in Outlook For Windows
• Removing and Adding Outlook Accounts
• Scheduling a Meeting in Outlook with Exchange
• Outlook Size Looks Too Big or Too Small
• How and Where to Send UMass Phishing Scams

See all 15 articles

Salesforce

• My Salesforce Outlook Plugin Is Logged Out And I Can't Log Back In
• Your email was related, but truncated for size
• Logging into the Salesforce Outlook Plugin
• You get a message with Salesforce Outlook Plugin that "Your email was related, but truncated for size"